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Roles and Responsibilities 

The Community Affairs Wing of the Embassy provides assistance to the Indian  nationals approaching for help. 

 Upon receiving complaints from Indian workers regarding employment related  issues, the Embassy takes up the matter on case-to-case basis with the employer and  local UAE authorities for early redressal or resolution. 

 Assistance is provided to the workers, including female domestic workers in  distress, in obtaining required exit clearances from UAE authorities and in completion  of their exit formalities for early repatriation. 

 Assistance including short term boarding and lodging, air ticket for repatriation  to India, emergency medical help and legal assistance is also provided since 2009 on  means tested basis under the relevant sections of the ICWF. 

 The Embassy provides assistance in the transportation of Mortal remains of  Indian nationals from ICWF when employer/sponsor is unable to pay the expenses.  The death compensation cases are also followed up with the employer/ concerned court  till the family of the deceased get their compensation. 

 The Embassy also takes up issues being faced by families of Indian residents in  UAE with the concerned authorities back in India by forwarding such complaints of  NRI's to the concerned State authorities for appropriate action. The investigation  reports/information received from State authorities are conveyed to the complainant. 

 For marital dispute cases, necessary advice/guidance are provided through legal  experts in PBSK. Embassy officials also visits jails, hospitals, Immigration authorities,  labour authorities, police stations, etc for enquiring regarding whereabouts/ well-being  of Indian nationals and liaising with the concerned local authorities for redressal of  problems and grievances faced by Indian nationals in UAE. 

 As part of the Embassy’s outreach programs, the Embassy regularly organises  various camps for the benefit of Indian workers in the Embassy, workers  accommodation and other venues. 

 The Embassy regularly interacts with various social and cultural Indian  Community organizations for promotion of Indian culture and traditions. 

 Registration of Foreign Employers in eMigrate portal and attestation of  employment contracts as per the provisions of Emigration Act and Emigration Rules is  also done by the Embassy.

The Embassy conducts various awareness camps for Indian workers as well as  regularly organises ‘Open House’ for all Indian nationals to meet the concerned  officials in the Embassy without prior appointment.  

The Embassy also shares the data of unscrupulous agents with Ministry and  POEs on regular basis for suitable action against them in India. 

 Further, various facilities have been put in place for providing all required  assistance to the Indian nationals approaching the Embassy for help. The Embassy is  also having a dedicated 24x7 emergency helpline number exclusively for housemaids  in distress. The PBSK (Pravasi Bharatiya Sahayata Kendra ) 24x7 toll free call centre  and mobile app is also available for the Indian nationals in distress including workers  who can connect with the Mission or Post and register their grievances, send queries  and receive free legal, psychological or financial counselling from PBSK. 

 The Embassy also has empanelled law firms which take up labour issues for  nominal fees. The details of the empanelled law firms are shared below: 

SL 

Name of the Law firm 

Contact No 

Email ID

1. 

M/s Hamdan Al Kaabi Advocates & Legal Consultants, Abu Dhabi

+971-563839911 

+971 2 6426320

 

trushna@hkadvocates.co

m 

info@hkadvocates.com

2. 

M/s Abu Baker Salem Advocates & Legal Consultants (MIO), Abu Dhabi

+971 2 5969249

 

cases@miolawfirm.com



Updated on 12.06.2025